Refund policy

RETURNS AND REFUND POLICY

30-Day Return Policy (Eligible Items)

We have a 30-day return policy for eligible items. You have 30 days after receiving your item to request a return.

To be eligible:

  • Item must be brand new and unused.
  • Item must be in original packaging.
  • Proof of purchase is required.

Customer is responsible for shipping costs for returns.

Built-to-Order Saws – Final Sale

All built-to-order saws are custom products and are not eligible for return or refund due to the nature of the build process. We do not resell used custom-built devices.

If you ordered a saw by mistake, cancellation may be requested within 72 hours of purchase. If approved:

  • A full refund will be issued minus transaction processing fees.

After 72 hours, all saw sales are final and production will proceed.

Portedsaws.com reserves the right to approve cancellations on a case-by-case basis. Approved cancellations may include:

  • Deduction of payment processing fees
  • A minimum 20% restocking fee

Non-Returnable Items

We do not accept returns on:

  • Built-to-order saws
  • Sale items
  • Gift cards

Return Process

To initiate a return, contact:
support@portedsaws.com

Returns must be authorized prior to shipment. Unauthorized returns will not be accepted.

Refunds

We will notify you once your return is inspected. If approved:

  • Refunds are issued to original payment method.
  • Transaction fees and return shipping will be deducted.
  • Bank processing times may vary.

LIMITED WARRANTY (BUILT-TO-ORDER SAWS)

All built-to-order saws include a 90-day limited warranty covering port work only.

This warranty covers:

  • Defects directly related to improper port work
  • Missed quality control issues

This warranty does not cover:

  • Damage caused by operation or misuse
  • Improper handling
  • Modifications made after delivery
  • Normal wear and tear

Customer is responsible for shipping costs both ways for warranty service. Portedsaws.com reserves the right to repair, replace, or cancel and refund at its discretion. To initiate a claim, contact support@portedsaws.com with your order number and details.